Five steps from first call to full operational control. No guesswork. No wasted time.
Goal: Build a full picture of how work is actually done and what proof exists.
Goal: Walk the operation, observe how work is actually performed, and document every point of exposure.
Goal: Define exactly what gets fixed, who owns it, when it's due, and what proof confirms it's done.
Goal: Keep it enforced. You always know what's closed, what's still exposed, and what happens next.